At Serene Living, we strive to provide you with the highest quality scented candles to enhance your ambiance and delight your senses. We understand that sometimes situations arise where you may need to return or replace a product. Please read our Return and Replace Policy carefully to understand the terms and conditions.
We accept returns within 7 days from the date of delivery only in the case of a damaged product. If your scented candle arrives damaged, we require you to provide an unboxing video as proof of the damage. The video should clearly show the unboxing process, focusing on the damaged parts of the product. This video will help us evaluate the condition of the product upon delivery.
To be eligible for a return, the following conditions must be met:
- The request for return is made within 7 days of receiving the product.
- The product is damaged upon arrival.
- An unboxing video as proof of damage is provided.
To initiate a return, please follow these steps:
- Contact our Customer Support team within 7 days of receiving the damaged product.
- Provide your order number and a brief description of the damage.
- Upload the unboxing video clearly showing the damage to the product
Upon confirmation of the damage, we will offer you the following options:
- Replacement: We will send you a replacement of the same product at no additional cost.
- Refund: If a replacement is not desired, we will initiate a refund for the purchase amount.
If a return is approved, we will provide you with the necessary instructions for returning the damaged product. The cost of return shipping will be covered by Serene Living.
This policy does not cover:
- Damage caused by improper use or mishandling of the product.
- Minor variations in color or appearance due to the handmade nature of our candles.
- Changes in scent perception, as scent preferences vary from person to person.
If you have any questions or concerns about our Return and Replace Policy, please contact our Customer Support team at [customer support email or phone number].
